SENIOR VICE PRESIDENT OF BUSINESS OPERATIONS
Yolandi Myers is the senior vice president of business operations for The Center for Health Affairs and CHAMPS Healthcare. In this role, Myers oversees CHAMPS Group Purchasing, CHAMPS Oncology and Marketing for the organization.
Prior to this role, Myers served the organization as vice president of CHAMPS Group Purchasing, responsible for leading the division’s ongoing growth, customer satisfaction and retention, as well as helping GPO customers maximize their savings and increasing contract utilization. Before becoming vice president, Myers spent six years working in various positions within the department, which gives her a well-rounded perspective of the business, its employees, customers, suppliers and industry. This expansive understanding allows her to make well-informed and strategic decisions about the direction of the business and the personalized service and purchasing assistance they provide to customers.
Her results- and service-driven nature has led to many positive changes in the department's structure and processes. Under her leadership, the client services team was formed in 2008 and quickly evolved into a critical aspect of the value CHAMPS Group Purchasing provides to customers. The client services team is the essential link to more than 13,000 member locations nationwide; the team continuously identifies and implements methods that assist customers to save more time while increasing their bottom line.
In 2018, when Myers took on her current role of senior vice president of business operations, she made it her first priority to familiarize herself with the oncology industry and the complexities of CHAMPS Oncology’s business. Her experience and expertise has proven to be a tremendous asset to the team’s continued growth and partnerships with leading cancer programs throughout the country. Under her leadership, CHAMPS Oncology has adopted the new motto, better data saves lives™, based on the team’s ultimate goal to provide better data to cancer programs and healthcare providers across the country to improve patient care and save lives. In order to achieve this goal and to maximize their clients’ cancer registries, CHAMPS Oncology develops unique outsourcing solutions for each of their client’s cancer programs.
Myers’ more than 14 years with The Center / CHAMPS and extensive knowledge of the organization’s complexities, made her the ideal choice to oversee its fully integrated marketing strategy. She works closely with her marketing director and marketing team, as well as the organization’s leadership team, to develop goals for: attracting, engaging and retaining clients, members and employees; creating clear communications; increasing brand awareness and reputation; as well as promoting the organization’s differential, initiatives, services and events.
Myers was interviewed for a profile in the December 2015 issue of The Journal of Healthcare Contracting. In the piece, "Full-Service Coalition," Yolandi Myers discusses CHAMPS Group Purchasing's evolution over the last century and how exceptional client service has been the key to their success.