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Survey Reveals High Level of CHAMPS GPO Member Satisfaction

August 23, 2019

On Tuesday, May 21, CHAMPS Group Purchasing distributed its annual GPO member satisfaction survey to nearly 3,000 CHAMPS GPO members via Qualtrics’ online survey platform. The survey included questions such as:

  • Would you recommend CHAMPS Group Purchasing?
  • How satisfied are you with the savings you receive as a CHAMPS member?
  • Which suppliers or contract categories are we missing from our contract portfolio?

The GPO member satisfaction survey resulted in an overall satisfaction rank of nearly 90%.

"We appreciate our members’ feedback and use their responses to build our strategic plan for the coming years,” said Director of Operations Ariel Rhea. “Our ultimate goal is to provide great service. It’s what separates us from other GPOs. Our annual GPO member satisfaction survey helps us identify the wants of the customers as a whole.”

The CHAMPS GPO member satisfaction survey included several open-ended questions which gave members the opportunity to provide additional comments about their experience with CHAMPS GPO. Comments overwhelming related back to CHAMPS’ team of group purchasing experts and the exceptional level of member service they provide.

“Our account manager is outstanding,” said one member. “She goes above and beyond every day to answer questions and problem solve.”

To learn more about the annual CHAMPS GPO member satisfaction survey or to learn more about becoming a member, contact us.

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CHAMPS Group Purchasing

CHAMPS Group Purchasing leverages the purchasing power of 13,000+ member locations across the United States. CHAMPS’ members gain access to significant savings in product categories including medical / surgical supplies, foodservice, IT, wireless, office supplies and facility maintenance. Together with its national GPO partner Premier, CHAMPS supports healthcare and non-healthcare member supply chain initiatives through their expertise in contract management, aggregation savings, supply chain technology, spend analytics and customized service. For more, visit champsgpo.com.

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